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Alerts RM BackOffice

You can add additional filter settings for RM Alerts in the RM BackOffice Module. You will need to access the Alerts setup form by opening the RM BackOffice > Setup > General > Alerts > Computed Alerts Tab. Both BackOffice Alerts & RMMSGDEF need to be setup. When processing the alert first the value in RM BackOffice alert trigger is checked, then the value in RMMSGDEF. So, an alert must pass both thresholds to be fired.

Triggered Alerts Tab

The left side of the form lists the pre-configured computed alerts and the associated numbers. The rest of form is divided by the filter settings in the upper right portion and a note section in the bottom right portion. The notes section is static and is only viewable when selecting the trigger type. In other words, information typed in this field will not appear anywhere else. Triggers can be enabled or disabled using the "Enabled" field setting.

The filter section is separated into four columns. Additional filter rows can be added using the "Add Threshold" button directly below the filter section. Use the first two columns to configure the tracking parameters. For example, you can enter “2” in the low column and “99” in the high column for # of Deletions. An alert will be triggered beginning at the 2nd deletion. The first deletion will not trigger an alert nor will any deletion over 100. The system will register all deletions when a “1” is entered in the low column and a negative “1’ is entered in the high column.

You can also place time parameters on triggers. If the start and end time are the same, the data in the low/high columns will take precedence. For this reason, same start and ending times are preferred for most trigger types except for two: $ Labor Cost and Labor Costs % of Sales. Both these trigger types are normally computed on an hourly interval. If tracking either two of these triggers types, you will need to add rows and configure different start and end times for each row. In the screen shot below, we have set up filters to trigger an alert anytime labor dollars go above $100 for an hour time slot.

The 100 in the low column is the threshold to trigger the alert for the given time slot. We have placed a (-1) in the high column since we are more interested in the low column threshold. We have also set up time slots for just the time periods we were interested in.

Triggered Alerts-The Trigger Setup section under the Schedule tab has two fields: Trigger type and Value. Click on the “type” drop down menu to select a preconfigured trigger type. The trigger types are as follows:

 

Text Alerts Tab

You can add configurable messages under the Text Alerts tab. The alert messages defined under this tab are for POS to WO handheld units only. You can add a message simply by clicking on the "Add text alert" button on the form and type the text under the “Alert Message” column.

 

 

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